Refund policy

At Kadambarie, we pour our hearts into creating premium quality clothing for you. We want you to love your purchase! However, we understand that sometimes things don't work out—whether it's a size issue or a color preference.

Please read our policy carefully to understand how we handle exchanges, refunds, and damages.

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Quick Summary 📝

 

Our Promise: 100% Quality Check Before Dispatch ✅

We take immense pride in the quality of every Kadambarie piece. Here's what makes us different:

📹 Every Order is Video-Recorded: From packing to dispatch, we maintain a secure video recording of your entire order being packed. This ensures:

• Complete transparency in our process

• Verification that your item is in perfect condition

• Proof that the correct item with correct tags is shipped

• Zero chance of receiving defective or damaged products

🔍 Thorough Quality Inspection: Every single product undergoes rigorous quality checks before it is packed.

This means: You will never receive a defective or damaged product from Kadambarie. Because everything is monitored and checked with love! 💖

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Exchange Policy (5 Days) 🔄

We offer exchanges for size or color changes—not refunds.

Time Window ⏰

You have 5 calendar days from the date of receiving your item to request an exchange.

Eligibility Criteria ✅

To be eligible for an exchange, your item must be:

• In the same condition as received

• Unworn and unwashed

• With all original tags attached

• In original packaging

• Accompanied by proof of purchase (order ID or email)

How to Request an Exchange 📧

Step 1: Email us at helpme.kadambarie@gmail.com within 5 days of delivery with:

• Your order number

• The item you wish to exchange

• The new size or color you want

• Reason for exchange

Step 2: Our team will respond within 24-48 hours with exchange instructions.

Step 3: Once approved, we'll share our warehouse address via WhatsApp and provide you with a return shipping label.

Step 4: Pack the item securely and ship it back to us.

Step 5: Once we receive and inspect the item, we'll dispatch your new size/color within 3-5 business days.

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Important Exchange Notes 📌

⚠️ Shipping Costs: The customer is responsible for return shipping costs for exchanges (size/color change requests).

⚠️ Stock Availability: If your desired size/color is out of stock, we will offer alternatives or provide store credit.

⚠️ One Exchange Per Order: We offer one exchange per order to ensure fairness for all customers.

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Damages and Issues 🚨

While we take every precaution, if you receive:

• A defective item (fabric flaw, stitching issue)

• A damaged item (torn, stained during transit)

• The wrong item (different from what you ordered)

Please contact us immediately at helpme.kadambarie@gmail.com

What We Need:

• Clear photos/videos of the issue

• Your order number

• Description of the problem

What Happens Next:

We will evaluate the issue and make it right—either with a full replacement or full refund (including shipping costs) for verified damage/defects.

Our Video Proof Advantage: Since we record every packing process, we can quickly verify if the damage occurred during transit or was a genuine manufacturing defect.

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Non-Returnable / Non-Exchangeable Items 🚫

The following items cannot be exchanged:

 

Please check product descriptions carefully before purchasing sale items.

Refunds (For Damaged/Defective Items Only) 💰

If your return is approved for a damaged or defective item:

✅ You'll be notified via email once we receive and inspect your return

✅ Approved refunds will be processed to your original payment method

✅ Processing time: Within 10 business days of approval

✅ Bank reflection: Additional 3-7 business days depending on your bank

Refund Timeline:

• Refund approval: Within 48 hours of inspection

• Money credited: Within 10 business days (may vary by bank)

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European Union Customers 🇪🇺

If you're ordering from the European Union, you have additional rights:

• 14-day cooling-off period from date of receipt

• You can cancel or return for any reason (even change of mind)

• Item must be unused, unworn, with tags and original packaging

• Refund will be processed within 14 days of receiving returned item

Note: EU customers will receive a full refund (including standard shipping) for change-of-mind returns.

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Cancellation Policy ❌

• Orders can be cancelled within 6 hours of placement (before processing begins)

• After 6 hours, once production/packing has started, cancellations are not possible

• To cancel, email helpme.kadambarie@gmail.com immediately with your order number

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Contact Us for Returns/Exchanges 📞

For all return, exchange, or refund queries:

📧 Email: helpme.kadambarie@gmail.com
💬 WhatsApp: [Share after initiating return]
⏰ Response Time: Within 24-48 hours

Please include:

• Order Number

• Photos (if damage issue)

• Your preferred resolution

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Kadambarie's Assurance to You 💫

We built Kadambarie on trust, transparency, and quality. Our no-refund policy isn't about being difficult—it's about being honest about our pricing.

Because we keep our prices affordable by cutting out middlemen and high commissions, we operate on thin margins. Offering cash refunds for change-of-mind purchases would force us to raise prices for everyone.

What we offer instead:

• ✅ 100% quality-checked products

• ✅ Video-recorded packing for your peace of mind

• ✅ Flexible exchanges for size/color issues

• ✅ Full support for genuine damages/defects

We're a small, homegrown brand with a big heart. Thank you for understanding and supporting us! 🙏

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Shop with confidence at Kadambarie—where tradition meets luxury, and quality meets affordability.